{"id":1197,"date":"2011-05-12T15:10:08","date_gmt":"2011-05-12T19:10:08","guid":{"rendered":"https:\/\/demand-planning.com\/?p=1197"},"modified":"2011-05-12T15:10:08","modified_gmt":"2011-05-12T19:10:08","slug":"resolving-conflict-building-consensus-in-the-monthly-sop-process","status":"publish","type":"post","link":"https:\/\/demand-planning.com\/2011\/05\/12\/resolving-conflict-building-consensus-in-the-monthly-sop-process\/","title":{"rendered":"Resolving Conflict & Building Consensus in the Monthly S&OP Process"},"content":{"rendered":"
\"Alan<\/a>

Alan Milliken - BASF <\/p><\/div>\n

This past week the mighty LA Lakers, were swept by the Dallas Mavericks in four games.\u00a0 The Lakers had won two straight NBA titles and were favorites of many to three-peat.\u00a0 Immediately after the 4th loss, which turned out to be one of the five worst losses of \u00a0series deciding games in the history of the NBA, rumors began to circulate about conflicts within the organization.<\/p>\n

Several experts said that fans should expect to see many changes within the Lakers Organization coming soon that would affect members \u00a0from top to bottom.\u00a0 They commented that LA had not reached a consensus in regards to what is the best strategy or the best way to approach the execution of that strategy. .\u00a0 There appeared to be disconnects between upper management and the coach as well as between the coach and the players.<\/p>\n

The LA Lakers example exemplifies the fact that \u00a0\u00a0it might be easy to bring a group of professionals together<\/a> and say they are a team<\/strong> but achieving teamwork that leads to overall organizational success is much more difficult.\u00a0 This \u00a0also makes it clear that spending money and throwing resources at a process does not guarantee success.\u00a0 Quite often in sports when the under-dog wins you hear folks say, they may \u00a0not have the best resources but they had the better team.<\/p>\n

The same principles apply to businesses and the S&OP process<\/a>.\u00a0 A strong S&OP Team can be the difference between winning and losing.\u00a0 Conflict among team members and lack of consensus on the game plan can lead to disaster. Failure to gain commitment from all key stake holders can derail the process.\u00a0 LA\u2019s bench (reserves) were totally outplayed by the Dallas reserves.\u00a0 We must always remember that operational excellence is driven by People-Process-Technology<\/a> but only one has the ability to think and act accordingly.<\/p>\n

Strong teams must be able to anticipate change and respond to issues in real-time whether they work in business or in sports.\u00a0 Dallas\u2019s strategy was to post up outside 3-point shooters, move the ball inside and then pass outside to take the open 3-point shot and LA was slow to recognize and even slower to respond. . Likewise, S&OP<\/a> cannot be effective unless team members can quickly change plans and execute \u00a0the new plan.\u00a0 If your competitor has decided to take some 3-point shots you had better be able to quickly mount the proper defense.\u00a0 Those who cannot do so will find themselves trying to explain their ineptness to their fans in sports or in the case of S&OP to the Board of Directors.<\/p>\n

If you are wondering what happened to the Lakers or more importantly why \u00a0your S&OP Team is not winning, you should attend the Best-of-the-Best S&OP Conference in Chicago.<\/a><\/p>\n

There you will learn:<\/p>\n