{"id":7072,"date":"2018-06-28T09:36:57","date_gmt":"2018-06-28T13:36:57","guid":{"rendered":"https:\/\/demand-planning.com\/?p=7072"},"modified":"2018-09-21T11:36:16","modified_gmt":"2018-09-21T15:36:16","slug":"why-all-ceos-must-embrace-sop","status":"publish","type":"post","link":"https:\/\/demand-planning.com\/2018\/06\/28\/why-all-ceos-must-embrace-sop\/","title":{"rendered":"Why All CEOs Must Embrace S&#038;OP"},"content":{"rendered":"<span class=\"cb-itemprop\" itemprop=\"reviewBody\"><p><strong>According to Merriam-Webster, <em>\u201cThe English word\u00a0chaos\u00a0is borrowed from the Greek word that means \u2018abyss.\u2019 In ancient Greece,\u00a0Chaos was originally thought of as the abyss or emptiness that existed before things came into being.\u201d Bill Mrzlak, founder of <a href=\"http:\/\/www.chainsequence.com\">ChainSequence<\/a>, reveals how CEOs must combat business chaos with S&amp;OP.<\/em><\/strong><\/p>\n<p>When chaos rules over everyday business operations, it isn\u2019t just stressful for your employees, it can be devastating to your company\u2019s bottom line. The cure for persistent business chaos\u2014<a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">Sales and Operations Planning<\/a> (S&amp;OP)\u2014was specifically developed to help companies move from reactive business decision-making, to a structured, measurable program that capitalizes on opportunities while minimizing barriers to future growth.<\/p>\n<p><a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a>, which has actually been around for decades, is especially relevant today as a practical methodology to navigate a strategic pathway through today\u2019s unpredictable global marketplace. As commerce becomes increasingly dependent on data, analytics, AI, and digital technology, a thoughtfully-designed <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> program helps an organization 1) identify and map out a cohesive, goals-oriented business strategy, and 2) follow through on that strategy with robust forecasting and transparent reporting cycles.<\/p>\n<blockquote><p>A perfect storm of disruptive events has caused disruption to many industries in recent years<\/p><\/blockquote>\n<p>A perfect storm of disruptive events &#8211; the onset of digital start-ups, creative product innovations, and the evolution of e-commerce \u2013 has caused disruption to many industries in recent years. The result for competing businesses? You guessed it &#8211; chaos. If your business wants to respond effectively to the potentially negative impacts these disruptors may have on your organization, creating an <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> program can be your best defense in safeguarding your market share, and reinforcing your strategic aims through common purpose. <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> has proven its worth time and again, helping enterprises to effectively disrupt the status quo and change the direction of their business, build support for common goals, and lead to continuous gains and improvements over time.<\/p>\n<h2>Re-Routing Your Business Toward S&amp;OP \u2013 Without Flying By The Seat Of Your Pants<\/h2>\n<p>We always recommend that business executives take the time to research <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a>, obtain a basic understanding of the mechanics of the process, and go about the work of building internal buy-in and support. There are several factors management partners must bear in mind before embarking on an <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> deployment. <a href=\"https:\/\/demand-planning.com\/2014\/04\/03\/change-management-in-sop-whats-in-it-for-me-wiifm\/\">Change Management<\/a> is by far the first and most important consideration\u2014know what you\u2019re getting your business into and why. Often, changing longstanding behaviors and pivoting to new organizational processes can be more difficult than defining the actual process itself.<\/p>\n<p>The first and most important question is, \u201cWhy do I want an <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> process?\u201d Years ago, Gartner published its five-stage <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> maturity model, which offers a straightforward guide to help your business determine where it lands along the <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> maturity spectrum. As a starting point, evaluate where you are currently and be realistic in where you\u2019d like to go. If your organization has no process in place, an impartial evaluation conducted by an external subject matter expert can help you launch an enterprise-wide <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> deployment effort on the right footing.\u00a0 Some organizations, for instance, confuse a basic demand\/supply planning process for <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a>, so be cognizant of keeping <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a>, which is an oversight and decision-support system, separate and distinct from supply chain processes.<\/p>\n<p>Understand the key drivers and objectives of your organization by 1) identifying the company\u2019s strategic goals and financial objectives; and 2) ensuring that everyone within the organization know what these goals are. Be clear on what you want so that it can be achieved, whether that be for financial, operational, organizational reasons, or for behavioral issues such as revenue, profits, utilization, accountability, communication, or consensus.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7076 size-full\" src=\"https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic.jpg\" alt=\"S&amp;OP Drivers and objectives \" width=\"1194\" height=\"755\" srcset=\"https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic.jpg 1194w, https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic-300x190.jpg 300w, https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic-768x486.jpg 768w, https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic-1024x648.jpg 1024w, https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic-600x379.jpg 600w, https:\/\/demand-planning.com\/wp-content\/uploads\/2018\/06\/Chainsequence-SOP-graphic-800x506.jpg 800w\" sizes=\"(max-width: 1194px) 100vw, 1194px\" \/><\/p>\n<h2>Warnings, Detours, and Obstructions Ahead \u2013 Getting Around These Obstacles<\/h2>\n<p>The inherent psychology embedded in <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> implementations\u2014learning to work collaboratively instead of as independent silos\u2014means that the road ahead has potential behavioral obstacles to overcome.\u00a0 Knowing these obstructions exist in advance will help you to cut them off at the pass \u2013<\/p>\n<ul>\n<li>Some individuals may say, <em>\u201cWe already have a process and have always been doing it this way.\u201d<\/em> But, are you performing to plan? Can you do better?<\/li>\n<li>Others may say, <em>\u201cThe S&amp;OP process is too rigid.\u201d<\/em> Don\u2019t confuse rigidity with discipline. An <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> process should be a consistent, repeatable process, month-after-month-after-month<\/li>\n<li>There may be a general perception that, <em>\u201cWe already have an S&amp;OP process.\u201d<\/em> But, do you really? Is the focus more tactical than strategic?\u00a0 Are you identifying potential issues at a point in time where solutions can minimize the potential impact of that issue or help you close on an opportunity?<\/li>\n<li>A time-tested favorite is, <em>\u201cSenior Management doesn\u2019t have time or will never agree.\u201d<\/em> This very legitimate concern is the one that can be the deal-breaker. At the end of the day, if your senior management team doesn\u2019t support AND own the <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> process and its outcome, you would be almost certainly heading down a path of failure, even before you begin.\u00a0 Get executive sponsors involved, early and often, and sustain that level of engagement and ownership long after deployment.<\/li>\n<\/ul>\n<h2>Become Familiar with Hazardous Terrain Along the Way<\/h2>\n<p>One of your biggest assets for driving success will be your people and their ability to adapt. Deploying <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> allows your management to understand the behavioral nuances and personal strengths of these staff members, and then use that knowledge to your advantage. While it would be ideal to have a team of evangelists that support you 110%, this won\u2019t ever happen.<\/p>\n<blockquote><p>As the saying goes, keep your friends close and your enemies closer.<\/p><\/blockquote>\n<p>Some people are simply averse to change. It\u2019s important to accept that there will be proponents that fully support you right out of the gate, and there may also be \u201cantagonists\u201d who, feeling threatened, will create roadblocks at every turn\u2014some in very stealthy and passive-aggressive ways. Working with these individuals through education and collaboratively defining the process helps mitigate and marginalize these challenges.\u00a0 As the saying goes, \u201ckeep your friends close and your enemies closer.\u201d<\/p>\n<h2>Be Optimistic, but Manage Expectations\u2026<\/h2>\n<p>Because the journey to mature <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> is a long one, don\u2019t expect to get to your destination overnight. Have clearly defined and aligned goals and metrics and have a solution in place to measure their progressions accurately. Develop incremental achievable targets, because in <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> as in life, the devil is always in the details. If you\u2019re engaged with a multi-national company, eventually work toward a single, global process. If possible, start off by piloting a specific region or product. Enterprises can\u2019t define a common global process if every region or product line has a different way of doing things. Keep in mind that there will always be specific unique requirements to address, but these anomalies run generally less than 20% of total requests. Once you\u2019ve defined the process for one group, then take the initial lessons learned, tout the early positive results, modify as needed, and then replicate these best practices across the rest of the world and product lines.<\/p>\n<h2>Make the Journey Part of the Reward<\/h2>\n<p>Embarking on an <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> program requires careful thought and planning, like developing an itinerary for an extended trip. Executing this plan is in some ways the easy part. Know that one size does NOT fit all, but that doesn\u2019t mean you need a unique solution for each region and product line. \u00a0As a therapeutic exercise, an <a href=\"https:\/\/ibf.org\/knowledge\/glossary\/sales-and-operations-planning-sop-240\">S&amp;OP<\/a> program allows an ideal opportunity for self-reflection. You learn what\u2019s really going on at your organization, and with that you are able to drive change.<\/p>\n<p><strong>IBF&#8217;s <a href=\"https:\/\/ibf.org\/events\/orlando2018\/\">Business Planning, Forecasting &amp; S&amp;OP: Best Practices Conference<\/a> in Orlando features workshops on how to deploy S&amp;OP for better visibility into demand, streamlined inventory, organizational alignment and superior customer service. From 16 to 19 October 2018, this event is the biggest and best of it&#8217;s kind. Presenting companies include Nike, Starbucks, Target, Puma, and more.\u00a0<a href=\"https:\/\/ibf.org\/events\/orlando2018\/\">LEARN MORE<\/a>.<\/strong><\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"<p>According to Merriam-Webster, \u201cThe English word\u00a0chaos\u00a0is borrowed from the Greek word that means \u2018abyss.\u2019 In ancient Greece,\u00a0Chaos was originally thought of as the abyss or emptiness that existed before things came into being.\u201d Bill Mrzlak, founder of ChainSequence, reveals how CEOs must combat business chaos with S&amp;OP. When chaos rules over everyday business operations, it [&hellip;]<\/p>\n","protected":false},"author":5767,"featured_media":7078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[381],"tags":[37],"class_list":{"0":"post-7072","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-sop-process","8":"tag-sop"},"_links":{"self":[{"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/posts\/7072"}],"collection":[{"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/users\/5767"}],"replies":[{"embeddable":true,"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/comments?post=7072"}],"version-history":[{"count":0,"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/posts\/7072\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/media\/7078"}],"wp:attachment":[{"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/media?parent=7072"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/categories?post=7072"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demand-planning.com\/wp-json\/wp\/v2\/tags?post=7072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}